Store Visits: A change in thinking
The world has changed since you were last in your store and customers will have a different expectation of what is considered normal.
Our David Jones stores are advised to follow David Jones protocols, but each flagship store will display a sign making it clear to customers how the store visit should be conducted. You can review this sign here.
From now until further notice, treat every customer visit as a guided tour rather than a self-directed browse. This means that you are to stay with the customer at all times (at a safe 1.5m distance) and guide them through the store to minimise any handling.
Ask them questions and make suggestions, then select the most suitable pieces for them to inspect and try on.
Don’t hand things to people. Instead, lay the chosen items on a surface for the customer to then try the garment on. This will help you maintain 1.5m personal distance at all times.
Each flagship store will be supplied with hand sanitiser, antibacterial wipes, antibacterial spray cleaner and disposable examination gloves for use in your every day trade.