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This privacy policy sets out how this website (hereafter "the Store") uses and protects any information that
you give the Store while using this website. The Store is committed to ensuring that your privacy is protected.
Should we ask you to provide certain information by which you can be identified when using this website, then
you can be assured that it will only be used in accordance with this privacy statement. The Store may change
this policy from time to time by updating this page. You should check this page from time to time to ensure
that you are happy with any changes.
What we collect
We may collect the following information:
name
contact information including email address
demographic information such as postcode, preferences and interests
other information relevant to customer surveys and/or offers
We require this information to understand your needs and provide you with a better service,
and in particular for the following reasons:
Internal record keeping.
We may use the information to improve our products and services.
We may periodically send promotional emails about new products, special offers or other information which we
think you may find interesting using the email address which you have provided.
From time to time, we may also use your information to contact you for market research purposes.
We may contact you by email, phone, fax or mail. We may use the information to customise the website
according to your interests.
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or
disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and
secure the information we collect online.
How we use cookies
A cookie is a small file which asks permission to be placed on your computer's hard drive.
Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit
a particular site. Cookies allow web applications to respond to you as an individual. The web application
can tailor its operations to your needs, likes and dislikes by gathering and remembering information about
your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page
traffic and improve our website in order to tailor it to customer needs. We only use this information for
statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find
useful and which you do not. A cookie in no way gives us access to your computer or any information about you,
other than the data you choose to share with us. You can choose to accept or decline cookies.
Most web browsers automatically accept cookies, but you can usually modify your browser setting
to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links
to leave our site, you should note that we do not have any control over that other website.
Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst
visiting such sites and such sites are not governed by this privacy statement.
You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
whenever you are asked to fill in a form on the website, look for the box that you can click to indicate
that you do not want the information to be used by anybody for direct marketing purposes
if you have previously agreed to us using your personal information for direct marketing purposes,
you may change your mind at any time by letting us know using our Contact Us information
We will not sell, distribute or lease your personal information to third parties unless we have your permission
or are required by law to do so. We may use your personal information to send you promotional information
about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998.
A small fee will be payable. If you would like a copy of the information held on you please email us this
request using our Contact Us information.
If you believe that any information we are holding on you is incorrect or incomplete,
please write to or email us as soon as possible, at the above address.
We will promptly correct any information found to be incorrect.
List of cookies we collect
The table below lists the cookies we collect and what information they store.
Cookie Name
Cookie Description
FORM_KEY
Stores randomly generated key used to prevent forged requests.
PHPSESSID
Your session ID on the server.
GUEST-VIEW
Allows guests to view and edit their orders.
PERSISTENT_SHOPPING_CART
A link to information about your cart and viewing history, if you have asked for this.
STF
Information on products you have emailed to friends.
STORE
The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE
Indicates whether a customer allowed to use cookies.
MAGE-CACHE-SESSID
Facilitates caching of content on the browser to make pages load faster.
MAGE-CACHE-STORAGE
Facilitates caching of content on the browser to make pages load faster.
MAGE-CACHE-STORAGE-SECTION-INVALIDATION
Facilitates caching of content on the browser to make pages load faster.
MAGE-CACHE-TIMEOUT
Facilitates caching of content on the browser to make pages load faster.
SECTION-DATA-IDS
Facilitates caching of content on the browser to make pages load faster.
PRIVATE_CONTENT_VERSION
Facilitates caching of content on the browser to make pages load faster.
X-MAGENTO-VARY
Facilitates caching of content on the server to make pages load faster.
MAGE-TRANSLATION-FILE-VERSION
Facilitates translation of content to other languages.
MAGE-TRANSLATION-STORAGE
Facilitates translation of content to other languages.
Warranty, returns & refunds policy
Anthony Squires is committed to the highest standards in our products and customer service. If you wish to return an item for refund or exchange, please review the following guide as policies vary depending on how you purchased.
Any altered or damaged Anthony Squires purchase of any kind by a customer will not be accepted for return or exchange. All merchandise (including gifts) must be returned with proof of purchase.
If you have damaged your garment and/or want to find out about what we can do to repair and assist you, please contact Customer Care. As a service to our customers, we maintain a stock of fabric for a period after the item was produced and can help in most cases.
Customer care is available between 9am – 5pm (AEST) Monday to Friday. Service may be unavailable on public and religious holidays.
David jones store purchase
Anthony Squires product is available for purchase through the David Jones Department store network. For items purchased from a David Jones store, please return the item with proof of purchase to the store of purchase.
Where possible, our Team will assist to manage the process and you will be advised of the outcome.
1) If the garment being returned has been worn, we insist that it first be dry cleaned before we assess it.
2) Garments cannot be accepted for return or exchange after they have been altered or damaged by a customer.
Boutique store purchase
Although we always try to do what is fair and reasonable, our official Refunds & Returns Policy for stores in each state reflect your statutory rights in each jurisdiction. In summary:
1) We are not required to issue refunds for change of mind.
2) If after purchasing a garment you discover a manufacturing fault, please return it to the store of purchase with your proof of purchase. When appropriate our staff will progress with an assessment process, and you will be contacted regarding a resolution. If during our assessment our team find the garment was faulty, we will do our best to repair it (for minor faults) or offer you an replacement/refund (for major manufacturing faults). If the assessment does not identify a product fault you will be provided with other options for paid repairs or other services.
Please ensure the garment has not been worn or washed and includes original packaging and tags. Garments cannot be accepted for return or replacement after they have been altered or damaged by a customer.
Please note that Made To Measure clothing cannot be returned for change of mind. Our team can advise you on other options including alterations.
Online purchase
Anthony Squires wants you to be satisfied with your purchase and we appreciate that your expectations regarding fit, colour and style based on what you see on this website may differ to what you receive.
For this reason, you may exchange your purchase or return it for a full refund of the price paid within 30 days of purchase. The costs of returning item(s) is at your expense in cases of change of mind.
Where the return is due to a manufacturing fault with the garment, the period for exchange or repair may be extended at our discretion.
We insist that the garment has not been worn, washed or altered and it includes all original packaging and tags attached. All merchandise must be returned with proof of purchase - this applies even if you received the garment as a gift.
Two options to return purchased online item(s):
Carefully repackage the item and send via Registered Post to:
Anthony Squires (RETURNS)
C/- Australian Quick Response Pty Ltd (AQR)
80 Berkshire Road,
Sunshine VIC 3020 AUSTRALIA
Our staff will assist you. The item will initially be reviewed, and if deemed appropriate, the garment will be progressed to our online customer care team who will contact you regarding a resolution. Following this, refunds will be processed to the original payment method within 7 days.
This service (option 2) is not available at our David Jones stores.
Returns must include a proof of purchase, reason for return and your contact details.
Please keep a copy of your tracking number. We cannot be held liable for return parcels that do not arrive.
Please note that Anthony Squires Head Office will examine garments on receipt and advise you of the outcome. If our team believe the garment has been mistreated, altered or damaged by the customer (or in transit due to improper repackaging) the return will not be accepted.
Promotional sale periods & products
Anthony Squires reserves the right to go on sale at any time without notice. Prices online may not apply in store, especially during an online-only sale. Once the online store has exhausted its allocation, it cannot pull items from in-store. Prices on items may vary from store to store. Discount prices will only be honoured during the sale period- no exceptions. Anthony Squires will not except or obligated to refund the difference on any item bought outside the sale period. We do not offer refunds or exchanges, on final sale items for change of mind.
Download Returns Form
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